📍 Bratislava / Remote | ⏰ Full-time or Part-time

About Allfred.io

Allfred.io is a SaaS platform for creative agencies. We help them cut the admin chaos, run projects smoother, and actually make money instead of losing sleep over spreadsheets. Agencies like Triad, Mullenlowe GGK or MUW Saatchi & Saatchi have already hopped on board, and we’re expanding further across Europe — Lithuania, Romania, Bulgaria, Italy, the UK… you get the idea.

We believe agencies should spend their brainpower on creativity, not on tracking hours in Excel. That’s why we built Allfred.io — and why our Customer Success & Support team is the heartbeat that keeps agencies happy and our product moving forward.

What You’ll Do

This role is a mix of Customer Success, Support, and a pinch of Marketing. You’ll be the person agencies turn to when they need help, ideas, or simply a human to talk to. In short — you’ll be Allfred’s voice and ears.

Your day-to-day:

  • Be the first friendly face (well, chat/email/video-call face) for our clients
  • Help agencies figure out the best way to use Allfred.io
  • Solve bugs and mysteries with our product team
  • Build strong, long-term relationships with clients
  • Spot ways to bring more value and pass on product feedback

Over time:

This role can grow into consultancy work with agencies, helping them optimize processes, and later leading onboarding for new clients.

Knowledge Base & Help Desk

  • Write and update help articles, FAQs, and tutorials
  • Keep our educational content fresh whenever new features launch
  • Team up with marketing to make content useful and fun

Communication & Marketing Support

  • Draft newsletters and product updates
  • Support smaller marketing campaigns
  • Join partnership activities like backlink swaps and collabs
  • Help shape blog posts and LinkedIn content
  • Suggest clever ways to boost engagement and adoption

Who We’re Looking For

  • Experience: 1–3 years in customer success, support, or account management (perfect for ex-account executives who want to switch from agency life to SaaS)
  • Languages: Slovak/Czech + English (min. B2)
  • Mindset: Empathetic, proactive, problem-solver
  • Skills: Can juggle priorities without dropping the ball

Bonus points for:

  • Knowing Allfred.io (huge plus!)
  • Familiarity with help desk tools (Intercom = ❤️)
  • Basic skills with content or email marketing tools
  • Background in the creative/agency world

What We Offer

🔄 Flexible Entry – Grow with Us

We’re open to both full-time and part-time. Whether you want to start with 3 days a week or jump straight into full-time, we’ll make it work. This role is great for:

  • Young professionals with 2–3 years of experience, eager to level up into the world of international SaaS
  • Students finishing university (e.g. classes on Thu/Fri) who already worked in an agency and want to start part-time with the option to grow
  • Parents on maternity/paternity leave with agency/project experience who want to stay connected to the industry
  • Ex-agency folks who want a fresh challenge but still keep one foot in the creative world
  • Marketing & operations enthusiasts who want to help build a SaaS product with impact

💡 What you get:

  • Impact: Your work shapes how 100+ agencies run their business
  • Growth: We’re scaling fast, so you’ll have room to take ownership
  • Flexibility: Hybrid from Bratislava or fully remote
  • Culture: Flat structure, no bullshit, real collaboration > fancy titles
    People: Work directly with the CEO, product, and marketing teams — and be part of an open, friendly bunch that values ideas over egos

💶 Salary

From 1 200 – 1800 € month, depending on experience and performance, with plenty of room to grow as the role (and you) evolve.

Why Join Us?

Allfred.io’s mission is simple: help agencies thrive. If you enjoy solving problems, making tools feel easy, and turning customer feedback into action, you’ll love it here.

And between us — the name Allfred isn’t random. Yep, Alfred Pennyworth, Batman’s butler. Just like him, you’ll be the reliable right hand of the real superheroes — our agencies. Supportive, resourceful, and always one step ahead. Cape optional.

How to Apply

Send us your CV to alex@allfred.io and a note about why you’d be a great fit (will you manage to squeeze it under 100 words? 😉). Bonus points if you link something you’ve written — blog, article, newsletter, or even a witty LinkedIn post.